# Blog

Recent articles 1 – 9 of 31
        [![The deadline that didn't move: what August 2 still asks of your customer-facing AI](/_astro/2024-11-18-3196481.B9Ms6MJs_2i8EKz.webp)](/en/blog/know-how/eu-ai-act-august-2-transparency-deadline/)   Jul 6, 2026 know-how
### [The deadline that didn't move: what August 2 still asks of your customer-facing AI](/en/blog/know-how/eu-ai-act-august-2-transparency-deadline/)

Everyone read "postponement" in the Digital Omnibus headlines and relaxed. Wrong takeaway. The high-risk rules moved. Article 50 did not. Here is what still lands on August 2, what genuinely moved, and what to ask your AI vendor this month.
    [![An EU region is not a data boundary](/_astro/an-eu-region-is-not-a-data-boundary-609118.Bqdzbgtf_1dS3k3.webp)](/en/blog/opinion/an-eu-region-is-not-a-data-boundary/)   Jul 3, 2026 opinion
### [An EU region is not a data boundary](/en/blog/opinion/an-eu-region-is-not-a-data-boundary/)

The vendor questionnaire has a comforting checkbox: EU data residency. Here is why that checkbox proves far less than it seems to, and the questions that actually decide whether your data stays under your control.
    [![How Visma Enterprise AS accelerated AI adoption with Unless](/_astro/customer-cases-visma-enterprise-as-accelerated-ai-adoption-hero.Sx6yjwKt_NOXax.webp)](/en/blog/customer-cases/visma-enterprise-as-accelerated-ai-adoption/)   Apr 14, 2026 customer-cases
### [How Visma Enterprise AS accelerated AI adoption with Unless](/en/blog/customer-cases/visma-enterprise-as-accelerated-ai-adoption/)

When AI becomes the standard: Inside Visma Enterprise AS’s self-service transformation
    [![Kontek is deflecting thousands of tickets with AI](/_astro/customer-cases-kontek-deflects-thousands-tickets-unless-ai-hero.DFBLyb_R_C4xc6.webp)](/en/blog/customer-cases/kontek-deflects-thousands-tickets-unless-ai/)   Sep 26, 2025 customer-cases
### [Kontek is deflecting thousands of tickets with AI](/en/blog/customer-cases/kontek-deflects-thousands-tickets-unless-ai/)

Meet Sally: Kontek’s AI support colleague in a complex regulatory landscape
    [![Transforming legacy documentation for AI readiness](/_astro/know-how-transform-legacy-documentation-ai-readiness-hero.Crfk2eVi_1iKSsY.webp)](/en/blog/know-how/transform-legacy-documentation-ai-readiness/)   Aug 5, 2025 know-how
### [Transforming legacy documentation for AI readiness](/en/blog/know-how/transform-legacy-documentation-ai-readiness/)

Turn legacy documentation into structured, searchable assets that power AI with knowledge management tools.
    [![UNLESS recognized by Research.com for AI knowledge assistant features](/_astro/stories-unless-ai-assistant-recognized-by-research-hero.eWzA0zkk_3Rk9o.webp)](/en/blog/stories/unless-ai-assistant-recognized-by-research/)   Jul 31, 2025 stories
### [UNLESS recognized by Research.com for AI knowledge assistant features](/en/blog/stories/unless-ai-assistant-recognized-by-research/)

UNLESS has been recognized for its innovative capabilities in making organizational knowledge discoverable, intuitive, and actionable.
    [![The ROI of AI in customer support: metrics, costs, and what to expect](/_astro/know-how-metrics-for-the-roi-of-ai-in-customer-support-hero.CpXeYRD1_1zp3Bz.webp)](/en/blog/know-how/metrics-for-the-roi-of-ai-in-customer-support/)   May 2, 2025 know-how
### [The ROI of AI in customer support: metrics, costs, and what to expect](/en/blog/know-how/metrics-for-the-roi-of-ai-in-customer-support/)

Discover how AI boosts customer support ROI with key metrics and cost insights for SaaS solutions like Unless.
    [![Why digital autonomy matters](/_astro/know-how-why-digital-autonomy-matters-hero.DYPK1mh-_IN7l7.webp)](/en/blog/know-how/why-digital-autonomy-matters/)   Apr 11, 2025 know-how
### [Why digital autonomy matters](/en/blog/know-how/why-digital-autonomy-matters/)

Digital autonomy means independently managing our technology and data to ensure security and privacy.
    [![Fireside chat at Visma AI Conference 2025](/_astro/stories-fireside-chat-at-the-visma-ai-conference-2025-hero.B0E3aRs3_Z1DMyjr.webp)](/en/blog/stories/fireside-chat-at-the-visma-ai-conference-2025/)   Mar 19, 2025 stories
### [Fireside chat at Visma AI Conference 2025](/en/blog/stories/fireside-chat-at-the-visma-ai-conference-2025/)

Transforming customer support with AI - insights from the Visma AI Conference 2025 fireside chat of Edgars Dzenuška and Sander Nagtegaal.
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