Features
All-in-one AI solution
Everything you need to upgrade customer success to the AI era, with robust privacy protection and effortless implementation.
The complete approach to innovation
Redesign the user journey with AI
Let your customers and teams find what they need, get answers to complex questions, and automate their tasks... without a worry about security and European regulations.
AI-powered search
Our AI understands your query’s context and retrieves the most relevant answers, drawing from up-to-date information across your company's knowledge sources.
Using audiences and sophisticated data organization, results are personalized to each user, ensuring users see the most relevant information for their situation.
visma.com
AI assistance
For anonymous website visitors and named clients alike, AI Assistants can help to prevent interactions with your support team. AI Assistants can not only answer questions, but are aware of their context, will suggest further inquiries and even perform actions on the end user's behalf.
Remaining support tickets can be dealt with much faster with the Unless Team Assistant ready to jump in. It summarizes previous interactions, reads tickets and immediately answers them, finds similar tickets, and automates tasks.
eaccounting.nl
Agent task automation
AI Agent actions can be used to perform tasks on the user's behalf. You can think of simple things like opening additional components like a video player, or more complex operations like connecting to an API to submit forms or requests.
And before you ask: as we operate in regulated markets like finance and healthcare, our AI Agents typically keep the human in the loop, suggesting actions rather than performing them autonomously.
silverfin.com
Currently in beta
The unified knowledge base
Stop wasting time weeding through an outdated knowledge base. Our AI instantly organizes, updates and rewrites existing documentation, and suggests additions.
- Easy to set up
- Connect your existing knowledge systems using one of our 50+ integrations.
- Always up-to-date
- Detects duplicates and suggests updates - while keeping a human in the loop for safety.
- Display in any language
- Existing documentation will be rewritten for structure and readability, and displayed consistently, in any of your enabled languages.
An almost trivial implementation effort
Plug and play
Our platform is the simplest way to integrate generative AI safely into your operations. Train, configure, deploy, and monitor with ease. All without code.
unless.com
Built on GDPR and CCPA
Privacy protection is our top priority
A carefully designed infrastructure shields personally identifiable information from leaking, offering PII filtering, privacy vault technology with data tokenization, AI model isolation, and real-time model switching.
- Cookieless by default
- Our platform is GDPR and CCPA compliant. Privacy-first design with zero cookies, full disclosure, consent mechanisms, and anonymization ensures data protection.
- Governance of protected user data
- We provide advanced data control through audience-based access, real-time data management, and sensitive data obfuscation. Transparent policies guide these procedures.
- Advanced PII filters
- Personal data will be filtered from any source material upon ingestion. The same goes for user queries in case one of your customers coincidentally shares private data.
- Transparent data policies
- We expose transparently what data we store, why, where, and for how long. Any personal data is located in a heavily secured data storage in the European Union only.
- The AI does not know who you are
- Personal data that is purposely submitted will not reach the AI either. Contextually relevant information will be obfuscated using a "privacy vault" architecture.
- AI-agnostic system built for regulatory change
- The regulatory landscape in the EU can change overnight, potentially disqualifying certain models. That's why our system is designed to switch AI models within minutes.
Launch AI assistants without code
Benefit from a large library of 120+ point-and-click web components that act as conversation starters in your existing websites or client portals.
Integrations
Use 50+ source connectors to index and find your company data anywhere.
Human-like interaction replaces your knowledge base
Advanced features
The seamless integration of fully compliant AI assistants into existing systems will boost customer experience and employee productivity only if the interaction is entirely natural.
- Empathic self-service
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24/7 multilingual support for customer queries across channels, personalized for tone, reading level, and personal context, using a dedicated user profile.
- Content suggestions
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Consumers stare at a blank prompt and don’t know what to ask. So, our AI suggests questions, tasks, or follow-up steps proactively.
- Task automation
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The AI performs tasks, integrates with APIs, hands over to humans, and interacts visually with legacy interfaces.
- AI Persona
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Depending on the audience, use case, or context, the AI may need to exhibit a different personality type. AI Persona allows you to simply define its character in each situation.
- AI Contextual Awareness
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Using context-aware UI components that act as conversation starters on a specific topic, you can equip your existing websites and dashboards with with an AI that answers questions before they have been asked.
- AI Topics
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If your organization has strictly divided topics, specializations or departments, AI Topics can be used to organize separate data sets. This will prevent mix-ups for critical data.
- AI Confidentiality Blacklist
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What happens if your employees coincidentally feed confidential information to a third-party AI model? To prevent this from happening, you can define a list of topics that the AI will refuse to talk about.
- Sentiment analysis
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All conversations with the AI model will be subject to automated sentiment analysis, using sophisticated machine learning models, allowing you to see trends in the communication with your customers.
- A/B testing and analytics
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We offer a sophisticated A/B test protocol, that will feed the analytics tools you love with data based on control groups of specific audiences that you can define yourself.
Open-source and extensible
Built for developers
Our low-touch implementation uses just a single snippet to enrich your product with conversational UI features. So, it is super easy to take it out again as well. But we suspect that you never will.
- Unbelievable performance
- Unless does not affect the performance of your product. Check the Lighthouse score of this website in your inspector if you don't believe it.
- Cookieless by default
- Our platform is fully GDPR and CCPA compliant. By default, it is cookieless. Advanced tracking can only be used after triggering our consent API.
- Layered access control
- You can regulate and manage user access to various features and data within the application easily.
- Component versioning
- Changes to components are tracked and logged. Previous work will be kept available, allowing for simple roll-back to earlier versions.
- Multiple development environments
- Any development pipeline is supported. Add as many environments as you want, including localhost.
- Priority tech support
- Our team is available for direct questions. You can talk directly to engineers when needed.
- Open-source framework
- Extend any component or compose your own in a low-code framework using open-source display types, layouts, and functional elements.
- Developer API
- Use our API to create user profiles that you can use in your audience segmentation, or directly in your components. And much more.
What Visma Latam says
"There’s never a perfect time to start integrating AI into your customer operations, as your knowledge base is always evolving. However, with UNLESS, we’ve quickly identified and addressed gaps in our documentation. So why wait? Start now!"
Frequently asked questions
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It depends a little bit on the amount of training material that you supply, but usually you are up and running in minutes if you are using one of our standardized source connectors.
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An AI persona is like a member of your team with its own goals and style. Your CS agent can focus on helping users in your product while a sales agent can focus on lead generation and potential upsells. By creating specialized AI personas, you can ensure that your users receive the most personalized and effective support possible.
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We offer 50+ integrations with popular CRMs, ESPs, and analytics platforms. If there's an API, we can also connect to systems unique to your business. This data can be used to segment users, personalize their interactions, and enable actions to be taken within conversations.
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The UNLESS AI assistant prevents interactions with support teams by contextually answering user questions, suggesting further inquiries, and even performing actions on behalf of the end user, thereby resolving many issues autonomously before they reach human agents.
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The UNLESS AI assistant can perform specific actions on behalf of users such as opening additional interface components (like a video player), submitting forms or requests by connecting to APIs, and automating both simple and complex tasks directly within integrated systems.
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Yes, the AI assistant can adapt to different languages and regions by leveraging multilingual AI capabilities, which enable it to understand, respond, and localize interactions according to the user's language, dialect, and cultural context, ensuring a personalized and accessible experience for global audiences.
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A data privacy vault isolates, protects, and governs sensitive customer data, facilitating compliance with regional laws like GDPR through data localization. Tokenization, a non-algorithmic approach to data obfuscation, replaces sensitive data with tokens, providing an extra layer of security. In short, sensitive data is stored in the vault, while de-identified data is used in other cloud storage and downstream services like AI models.
Reach out for a personal demo
Integrate AI into your customer operations
In the world of generative AI, innovation unfolds at warp speed. Jump on the bandwagon. Use Unless.