A faster Help Center in every language

July 20, 2026

Summary This release makes your Help Center feel like a polished part of your own product. Its pages now load instantly instead of being written live while a visitor waits, they are published in all your supported languages so every visitor reads them in their own language, and the published Help Center reflects your brand automatically. Questions the agent cannot answer are flagged and hidden automatically, so people only ever see questions that lead to a real answer.

Alongside the Help Center work, connecting your content library now starts generating content right away, you can download knowledge base sources back out as CSV, and a set of fixes tidy up sales-advisor requests, translated disclaimer links, and the list of recent interactions in the agent.

New Features

• Instant Help Center pages. Articles are now generated the moment you save a question, so visitors open them instantly instead of waiting while the answer is written live. Questions the agent cannot answer are flagged and hidden automatically, so people only see questions that resolve to a real answer.
• Your published Help Center in every language. The published Help Center is now generated in all your supported languages instead of a single fixed one, so visitors read it in their own language without relying on a browser translator.
• Guide how each article is written. When you add or edit a Help Center question, you can now add an optional prompt to steer what the generated article covers and emphasizes.
• Download knowledge base sources as CSV. You can now export any CSV-based knowledge base source back out as a CSV file, so you can recover the original question list or reuse it outside Unless.

Improvements

• Content starts generating as soon as you connect it. Turning on automatic updates for your content library now kicks off a one-time retrain right away, so content begins generating immediately instead of waiting for the next scheduled sync.
• Translated categories and article lists. The Help Center’s categories and article list now appear in the visitor’s language too, so the whole page reads in one language rather than just the articles.
• Faster Help Center publishing. Help Center articles now skip generating metadata they never use, so publishing is quicker and lighter.

Bug Fixes

• Your Help Center now reflects your brand. The published Help Center uses your main AI component’s branding, such as logo, colors, and naming, instead of picking up the wrong settings, so it looks like part of your own product.
• Advisor requests reliably reach your team. The chat widget’s “contact a sales advisor” request no longer times out before it is sent, so visitors reach your team instead of hitting a generic error.
• Disclaimer links stay clickable in every language. The Terms and Conditions and Acceptable Use Policy links in the AI disclaimer now stay clickable when the widget is shown in a language other than your base language.
• No more empty entry in recent interactions. Topic-scoped assistants that never offer a Global topic no longer show an empty, unusable Global entry in the recent interactions list.