ERP

Built for ERP and resource management.

Enterprise resource planning, finance and operations across the public and private sector. AI-powered search and chat that scales support as you grow.

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Why ERP is hard

Deep products. Broad audience. Support that must scale.

ERP and resource management tools cover a wide product surface, from finance to operations to procurement, and the questions run deep. Buyers sit across both the public and private sector, each with its own rules. As the customer base grows, support has to scale with it, and adding headcount is not a sustainable answer. A chatbot bolted onto the help center doesn't fix that; it just moves the same ceiling somewhere else.

Across the journey

One agent across the ERP customer journey.

Acquisition

The agent qualifies and converts on your marketing site around the clock, fielding detailed product and fit questions before a human gets involved.

Retention

Living Memory watches product usage and surfaces churn risk early, so your team acts before an ERP customer disengages from a complex deployment.

Expansion

The agent catches upsell signals, new modules, more users, added entities, and routes each one to the right account owner as soon as it appears.

Support

Deep questions across finance and operations modules get resolved with a cited source, and anything that needs a specialist hands off cleanly with full context.

Frameworks that matter here

Built for the public and private sector alike.

GDPR: EU data residency by default; PII filtered and tokenized at the gateway by the Privacy Vault.
EU AI Act: Per-decision audit trails and transparency built into the platform, not bolted on.
Public-sector procurement: EU data residency, per-decision audit trails, and configurable accessibility support meet the procurement and access requirements public-sector buyers ask about.

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ERP in practice

“Together with Unless, we’re also looking at how we can further grow our AI maturity across the full customer journey. As we grow as a company, our support abilities need to scale with us. The alternative is simply not sustainable.”

Krišjānis Rērihs · Head of Digital Experience at Visma Enterprise AS

Visma Enterprise AS is Norway's leading provider of ERP and resource management solutions, serving 300+ organizations across the public and private sector. With UNLESS, they launched AI-powered search and chat in weeks - handling up to 22,000 AI responses and 44,000 searches per month while cutting support ticket volume.

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The numbers

Visma Enterprise AS, in numbers.

AI responses per month: 22,000
Searches per month: 44,000
Organizations served: 300+
End users: 600K+

Frequently asked questions

How accurate is the agent on complex, multi-module ERP questions?

The agent grounds every answer in your approved Living Knowledge and cites the source inline, so it never invents a workflow it cannot point to. Topics keep finance, operations, and procurement questions scoped to the right module, and the Test phase replays control questions before any change reaches a customer. Visma Enterprise AS runs this across 300+ public and private organizations in Norway, handling up to 22,000 AI responses a month.

How does the agent handle the depth and breadth of an ERP product?

Living Knowledge pulls every source you run on, from product docs to tickets to internal wikis, into one library the agent answers from without ambiguity. Topics keep finance, operations, and procurement questions scoped to the right module, so a deep question lands on the right answer. The library maintains itself, so coverage keeps pace as the product grows.

Can Unless meet the accessibility requirements in our public tenders?

Yes. The European Accessibility Act has been enforceable since June 2025, with EN 301 549 and WCAG 2.1 AA as the working standard, and Unless surfaces are built to be perceivable, operable, and usable with assistive technology. Public-sector procurement increasingly asks for this in writing, and we support it as a configuration, not a custom build. Confirm the exact level your tender requires and we will meet you there.

How does the agent scale as our customer base grows?

Question volume scales with end users, not with the size of your support team, so growth does not mean a bigger queue. Within weeks of launch, Visma Enterprise AS was handling tens of thousands of AI searches a month while ticket volume dropped. As their team put it, scaling support headcount in line with growth is simply not sustainable.

We sell to both public and private buyers. Can one agent serve both?

Yes. One agent carries one memory of each customer across every touchpoint, and Topics and Audiences let you tailor what each segment sees. Public-sector buyers get the residency and accessibility posture they require, private buyers get the same fast answers, and you run it all from one workspace. No separate bots, no duplicated content.

Does the agent satisfy the EU AI Act for an ERP deployment?

A self-service ERP assistant is a limited-risk system, so the core duty is transparency: the agent can tell people they are interacting with AI, a disclosure you enable in your deployment, and it cites its sources inline. From August 2026 that disclosure rule applies across the EU. Every interaction is logged in an exportable audit trail, so your compliance team can show its work to any auditor.

How much maintenance does the agent need from our team?

Very little. Living Knowledge, Living Memory, and Living Context run continuously, so knowledge stays current without anyone editing articles or writing scripts. Your team reviews suggestions in the Inbox with a single click of accept or deny, and keeps full control of what goes live.

Want to be the next ERP case study?

The pilot is a four-week deep dive into your numbers, your data, your stack - run on your own ERP content.

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