Features
All-in-one AI powerhouse
Everything you need to upgrade your organization into the age of AI, with an almost trivial implementation effort.
Simple tools to create an AI-driven user experience
Get started in minutes
Easily create, deploy and monitor AI-driven features with standardized building blocks.
- Unlock your proprietary knowledge
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Train the AI with custom training sources, like your website, documents or custom instructions. Organize everything using AI segments to avoid confusion.
- Customize your AI behavior
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Configure a custom AI personality, create audiences to for the AI to empathize with, or tell it which confidential topics to avoid.
- Configure your preferred AI agent
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Choose from 120+ configurable web component templates that will add AI-powered features to your website or product with just one click.
Follow a 3-step approach to roll out AI successfully
End-to-end solutions
Add AI to your product in the simplest way possible, without worrying about compliance, security or scalability.
Data quality
You can submit any source documents that the AI may use to answer questions. Automated feedback mechanisms are provided to validate the structure, quality and impact of your resources, so the AI's responses will get better - as will your organization.
Get used to AI with your team
The Browser Assistant, designed for teams, requires an account and lets users query organizational knowledge. It’s ideal for handling customer inquiries across various platforms, systems and websites.
Deploy AI in your websites
Enrich your existing website and client portal with embeddable AI Agents that have a deep knowledge of your organization and product with just a simple point-and-click action.
Extensible & open source
Component framework
Benefit from a large library of 120+ web components that act as conversation starters.
Creating the perfect user experience
Advanced features
There is more. Our platform offers a range of advanced features that will help you to create the perfect experience for your users.
- AI Persona
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Depending on the audience, use case, or context, the AI may need to exhibit a different personality type. AI Persona allows you to simply define its character in each situation.
- AI Empathy
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Great conversations require empathy from both sides. Each visitor has a dedicated profile that you can use to create audiences that the AI will use to tailor the conversation to each user individually.
- AI Contextual Awareness
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Using context-aware UI components that act as conversation starters on a specific topic, you can equip your existing websites and dashboards with with an AI that answers questions before they have been asked.
- AI Actions
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Use the AI Action framework to build advanced interactions with your UI and other systems. Capture structured data, and let your customers make purchases, book calls, or submit a ticket.
- AI Segments
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If your organization has strictly divided topics, specializations or departments, AI segments can be used to organize separate data sets. This will prevent mix-ups for critical data.
- AI Confidentiality Blacklist
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What happens if your employees coincidentally feed confidential information to a third-party AI model? To prevent this from happening, you can define a list of topics that the AI will refuse to talk about.
- Sentiment analysis
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All conversations with the AI model will be subject to automated sentiment analysis, using sophisticated machine learning models, allowing you to see trends in the communication with your customers.
- Integrations with business systems
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With 50+ integrations, you can use data from your business systems to personalize AI interaction. Use AI plugins to make purchases, book calls, or submit a ticket.
- A/B testing and analytics
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We offer a sophisticated A/B test protocol, that will feed the analytics tools you love with data based on control groups of specific audiences that you can define yourself.
Built on GDPR and CCPA
AI Privacy Safeguard
A carefully designed infrastructure shields personally identifiable information from leaking.
- Cookieless by default
- Our platform is fully GDPR and CCPA compliant. By default, it is cookieless. Advanced tracking can only be used after triggering our consent API.
- Protected user data
- Platform services are distributed globally for speed, but user profiles are located in a heavily secured data storage in the European Union only.
- Advanced PII filters
- Personal data can be filtered from any source material upon ingestion. The same goes for user queries in case one of your customers coincidentally shares private data.
- Transparent data policies
- We expose transparently what data we store, why, where, and for how long. Go to our Data and Privacy Center for more info.
- The AI does not know who you are
- Besides filtering out ad-hoc PII, personal data that is purposely submitted through any function will not reach the AI either. We separate this in protected user profiles.
- AI-agnostic system built for regulatory change
- The regulatory landscape in the EU can change overnight, potentially disqualifying certain models. That's why our system is designed to switch AI models within minutes.
Open-source and extensible
Loved by developers
Our low-touch implementation uses just a single snippet to enrich your product with conversational UI features. So, it is super easy to take it out again as well. But we suspect that you never will.
- Unbelievable performance
- Unless does not affect the performance of your product. Check the Lighthouse score of this website in your inspector if you don't believe it.
- Cookieless by default
- Our platform is fully GDPR and CCPA compliant. By default, it is cookieless. Advanced tracking can only be used after triggering our consent API.
- Layered access control
- You can regulate and manage user access to various features and data within the application easily.
- Component versioning
- Changes to components are tracked and logged. Previous work will be kept available, allowing for simple roll-back to earlier versions.
- Multiple development environments
- Any development pipeline is supported. Add as many environments as you want, including localhost.
- Priority tech support
- Our team is available for direct questions. You can talk directly to engineers when needed.
- Open-source framework
- Extend any component or compose your own in a low-code framework using open-source display types, layouts, and functional elements.
- Developer API
- Use our API to create user profiles that you can use in your audience segmentation, or directly in your components. And much more.
Using custom drop-in components of Unless made our in-app messages 30x faster! And the integration with Visma Data Lake opened even more doors for better user experiences.
Frequently asked questions
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It depends a little bit on the amount of training material that you supply, but usually you are up and running in minutes. You can supply a website URL, for example for a documentation website. Our AI will index and learn from it automatically.
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An AI persona is like a member of your team with its own goals and style. Your CS agent can focus on helping users in your product while a sales agent can focus on lead generation and potential upsells. By creating specialized AI personas, you can ensure that your users receive the most personalized and effective support possible.
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We offer 50+ integrations with popular CRMs, ESPs, and analytics platforms. If there's an API, we can also connect to systems unique to your business. This data can be used to segment users, personalize their interactions, and enable actions to be taken within conversations.
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What do you picture when you think of a chatbot? Chances are it looks like a floating button on the bottom right corner of your screen waiting for the user to initiate a conversation. Well, UNLESS allows you to have conversations with users that you can prompt, anywhere in your product. The component can take any shape or form along with any (custom) functionality you might need.
Yes you can!
Forge a path to success. Add AI to your product today.
In the world of generative AI, innovation unfolds at warp speed. Jump on the bandwagon. Use Unless.