The offer
What €50 buys you.
€50
In outcome credit
14 days
From signup
50
Outcomes
UNLESS charges €0.99 per outcome, and an outcome is one interaction where the agent does the job it was set up to do. So €50 is 50 real resolutions or handoffs, on your own content, with your own customers.
The trial runs until the credit is spent or fourteen days pass, whichever comes first. Unused credit expires at the end of those two weeks, so the fastest way to learn something is to point the agent at your busiest questions on day one.
What you get
The whole platform, from the first outcome.
Flex is not a starter tier. You get the Customer Agent, the Team Assistant, and the auto-generated Help Center, all running on the three senses: Living Knowledge, Living Memory, and Living Context.
EU data residency, the Privacy Vault, and the per-decision audit trail are included too. Compliance is how the platform is built, not an upgrade you buy later.
Included on both plans
- Customer Agent, Team Assistant, and the auto-generated Help Center
- Living Knowledge, Living Memory, and Living Context
- EU data residency and the Privacy Vault
- Per-decision audit trail
On the Flex plan
- €0.99 per outcome, with a 100-outcome monthly minimum
- 10 team seats
- 5 audiences
- 2 standard connectors
- Email support
What counts
You pay for results, not for traffic.
An outcome is recorded when Unless does the job it was set up to do in an interaction. That is either a resolution, where the agent answers at least one real question with no human needed, or a procedure handoff, where a configured Procedure passes the customer to a person or a workflow with full context.
One interaction is one outcome, no matter how many steps the agent takes inside it. Misfires cost nothing.
Proof
Numbers from production.
Measured in production across regulated European businesses, not in a lab.
78%
Ticket deflection rate
Average across all customer touchpoints, from sales to support.
71%
Average efficiency gain
Measured across team productivity before and after deployment.
64%
Content ops automated
Knowledge maintenance that used to take a team now runs on autopilot.
37%
Outside office hours
Resolved without human involvement, across every channel, around the clock.
Point the agent at your busiest questions and watch the credit do the talking.
Claim your €50Add-on modules
Compose only what you need.
Compose only what you need. Everything here is bundled into Fixed.
View add-on modules
| Module | Price | Billing |
|---|---|---|
| Onboarding | €2,499 | · one-off |
| Premium support (Slack, bi-weeklies) | €299 | · per month |
| CSAT moduleComing soon | €99 | · per month |
| SLA module | €99 | · per month |
| Unlimited seats | €99 | · per month |
| Unlimited audiences | €99 | · per month |
| Unlimited standard connectors | €99 | · per month |
| Premium connector | €99 | · per month, each |
Built for Europe
Compliance is the default.
Configurable for the requirements of GDPR, DORA, ISO 42001, EU AI Act, and entities supervised by BaFin and AFM.
After the trial
What happens when the two weeks are up.
Nothing dramatic. Your workspace stays where it is and the account moves onto the standard Flex plan, at €0.99 per outcome with a 100-outcome monthly minimum.
The first invoice arrives after your first full paid month, not on the day the trial ends. Any credit you did not spend expires with the trial.
Offer terms
The offer in full
Read the full offer terms
- €50 in outcome credit, applied at signup on the Flex plan
- Valid for fourteen days from signup, or until the credit is spent, whichever comes first
- 50 outcomes at the standard Flex rate of €0.99 per outcome
- A payment card is required at signup. Nothing is charged during the trial
- Unused credit expires when the trial ends and does not carry forward
- One trial per organization. New Flex accounts only
- Cancel any time before the trial ends and you owe nothing
- After the trial, standard Flex pricing applies: €0.99 per outcome, with a 100-outcome monthly minimum
- The credit has no cash value and cannot be transferred or refunded
- Unless may withdraw this offer for new signups at any time. Trials already started are unaffected
These terms sit alongside our standard terms and conditions.
Frequently asked questions
Do I need a credit card to claim the €50?
Yes. A payment card is required at signup so the account is ready to continue after the trial. Nothing is charged while the trial runs, and you can cancel before it ends and owe nothing.
What happens when the €50 runs out?
The trial ends when the credit reaches zero or fourteen days pass, whichever comes first. After that the account continues on the standard Flex plan at €0.99 per outcome, with a 100-outcome monthly minimum.
How many outcomes is €50?
50 outcomes. At €0.99 per outcome, €50 of credit covers 50 outcomes on your own content and customers, applied to a new Flex account at signup.
Can I switch to Fixed later?
Yes. Most teams that start on Flex move to Fixed once volume justifies a predictable budget, or once procurement asks for an SLA and a named account manager. You can move across at any time.
Is the trial the full platform or a limited version?
The full platform. Flex is not a cut-down demo. You get the Customer Agent, the Team Assistant, and the auto-generated Help Center, all running on Living Knowledge, Living Memory, and Living Context, with EU data residency, the Privacy Vault, and the per-decision audit trail included.
Where does our data live during the trial?
In the EU, by default, the same as on any paid plan. No PII reaches model providers, and every decision is captured in the audit trail. Compliance is how the platform is built, not something the trial waives.
Does the 100-outcome minimum apply during the trial?
No. The 100-outcome monthly minimum applies from your first paid month, not during the trial. The trial is capped below it on both credit and time, so the minimum never applies while you are on the €50.
What if we do not use all €50?
Unused credit expires when the trial ends and does not carry forward. It has no cash value and cannot be transferred or refunded, so the fastest way to learn something is to point the agent at your busiest questions on day one.
€50, two weeks, your own data.
The fastest way to find out what an AI Customer Agent does for your support load is to let it loose on your busiest questions.