Solutions
AI for customer success
Redesign the entire value chain for maximum customer success. Combine solutions across the full customer journey for cumulative results.
Follow a 3-step approach to supercharge your customer operations
End-to-end solutions always win
Expecting magic dust, most organizations sprinkle their resources too thinly across uncoordinated projects. To create real value for your customer operations, a focused, 3-step effort is required.
Self-service for your visitors
Reduce the amount of incoming customer cases by resolving user inquiries in a 24/7 personalized dialogue, using a themed public AI Assistant anywhere in your public websites or knowledge base.
Using only point-and-click, you can launch many different AI assistant components, choosing from a vast template library.
Handholding in client portals
Replacing traditional help features and reducing the amount of incoming customer cases, AI assistance can be easily integrated with existing web products, dashboards, or client portals.
All AI assistant components are implemented with point-and-click, and perform actions or generate responses that are both personalized and contextually relevant.
Assistance for your team
Reduce case handling time for customer support teams by offering them internally facing AI assistants answering incoming questions immediately.
You can deploy native apps for systems like Salesforce, Hubspot and Zendesk, or leverage the browser extension that detects requests automatically.
What Onguard says
"It's remarkable how smooth the integration went. It did not only elevate our internal knowledge documentation, but also the solutions we provide to our customers - thereby enhancing the overall customer experience."
Frequently asked questions
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UNLESS is a conversational AI platform designed specifically for highly regulated markets such as finance, insurance, and healthcare, enabling organizations to launch compliant AI assistants into their legacy systems easily while ensuring strict adherence to regulations like GDPR and the EU AI Act, with built-in privacy, security, and autonomous quality assurance features.
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We help organizations open up their proprietary knowledge with the help of generative AI. You can train an AI model with many sources, like a knowledge base, documents or your website. Our system will then address potential gaps in your documentation and help you fixing those in a continuous feedback loop. From then on, your customers and your team can engage in conversations with AI assistants through many channels.
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We take pride in the fact that non-technical staff can manage everything. Our platform is self-service, and we also offer onboarding training to upskill you when needed.
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The responses of our AI models depend entirely and only on the sources that your organization uses to train them and the persona you choose for tone-of-voice. So, external bias does not play a role.
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Our platform has built-in constraints to prevent personal data leakage. For example, our AI Privacy Safeguard operates like a switch that stores PII in a protected data storage facility called "Privacy Vault", while feeding the AI model with anonymized tokens instead.
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Larger organizations that deal with sensitive topics need extensive features, security, and privacy measures - especially in the EU. This typically blocks AI-driven innovation in finance, healthcare, and insurance organizations. Besides providing a superior user experience, UNLESS offers the only AI platform that solves these problems.
Reach out for a personal demo
Integrate AI into your customer operations
In the world of generative AI, innovation unfolds at warp speed. Jump on the bandwagon. Use Unless.