Predictable budget. Pay per outcome. You choose.

An outcome is recorded when Unless successfully does the job it was set up to do in an interaction. There are two types today: a resolution, when Unless successfully answers at least one real question, which we validate after the interaction ends, and a procedure handoff, when Unless runs a configured Procedure that ends by passing the customer to a human or a workflow.

Just one. Even if Unless takes several actions in a single interaction, you are only charged for one outcome.

No. Billing is per interaction, not per action. One interaction equals one outcome, no matter how much Unless does inside it.

Flex is €0.99 per outcome with a 100-outcome monthly minimum, 10 team seats, 5 audiences, 2 standard connectors, and email support. Best for variable demand and teams testing the waters. Fixed is €1,999 per month with 5,000 outcomes included, unlimited seats, unlimited audiences, unlimited standard connectors, SLA, dedicated support, a named account manager, all Flex modules bundled, and a free four-week guided onboarding pilot when you start. Best for regulated buyers, finance teams, and procurement-led organizations.

Both plans include the full platform: Living Knowledge with the auto-generated Help Center, Living Memory, and Living Context. The Customer Agent, the Team Assistant, EU data residency, the Privacy Vault, and the per-decision audit trail are part of both plans.

Flex modules are productized add-ons. Onboarding is a €2,499 one-off. Premium support with a Slack channel and bi-weekly check-ins is €299 per month. The CSAT module (coming soon), the SLA module, unlimited seats, unlimited audiences, and unlimited standard connectors are each €99 per month. Modules are à la carte on Flex. Premium connectors are €99 per month each and available on either plan.

If you outgrow the minimum number of outcomes, you will be charged per additional outcome at the Flex rate of €0.99 per outcome. This is calculated per month. In other words, there is a minimum charge of €99 per month, but you get 100 outcomes included. Any extra outcomes are charged monthly.

The free four-week guided onboarding pilot is part of the Fixed plan. We run it on your own data, configure the agent across the moment you want to start with, and report the numbers back at the end. Pay annually up front and you get an extra month free. Flex customers go through the same onboarding path today, just without the free pilot bundled. Self-serve onboarding on Flex is on the roadmap.

No. The pilot ends with a go or no-go decision based on your own numbers. If you stop there, you owe nothing. If you continue, the 12-month term starts from go-live, not from the pilot kickoff.

Yes. Most customers who start on Flex move to Fixed once the volume justifies the predictable budget or once procurement asks for SLAs and a named account manager. Fixed has a 12-month minimum, so we talk through the timing together. Mid-term switches from Flex to Fixed are straightforward.

We offer group discounts, multi-entity rollouts, and a whitelabel partner model for groups with several subsidiaries, the way the Visma Group runs Unless across 30+ companies. For custom development, connectors, or consultancy, Unless Studio works by the hour and is never bundled. Talk to us about a tailored arrangement.